In your case, your only hope is to contact that Kia corporate customer care hotline.
I hate to sound mean or rude, but I wish you wouldn't keep phrasing it "they denied the repair". If this was any other brand of car you would be 100% on your own. You are out of warranty with a seized engine. Your failure may or may not be related to the piston ring recall. Someone will likely have to pay for an engine teardown to be sure. I caution that might initially be you.What year is your car and what engine, 1.6L or 2.0L? How many miles are on it? Did they tell you what happened to the engine and why it died? Sorry for 20 questions, but they’re important details needed to be able to answer your questions.
Edited:
I just saw your other post (here), I’ll move this thread into the gen 3 forum and edit the title to include the model year because the recall on your car is different than the gen 2s.
I’m not sure this recall even went “live” yet if we’re talking about the piston oil ring recall, but I’m not positive on that. Still would like to know what the dealer said is wrong with the engine. If it’s not related to the piston oil rings, it won’t be covered by that recall (SC336).
You can also try contacting Kia Customer Care at 800-333-4KIA (4542), or send them a message at the link below.
Customer Care Center
customercare.kiausa.com
I called the customer service line, and the representative told me she did not see where it was declined. She said they were in the process of reviewing it and it could take a little while. She suggested I call back every few days to check on the status. You did not sound rude at all. Very grateful for this forum. I do have hope that they will do the right thing.
I suppose a part of it was the cost of a 3rd catalytic converter under warranty helped. Other than that, a dealer that went the extra mile trying to push it through.
Thanks for posting this video.
>2011 Suzuki Grand Vitara I4, always changed at 5000-6000, 10-30 Valvoline Semi-Syn high mileage.He lost me right off the bat claiming OCI were always 3 months 3000miles. Thats 100% verifiable BULLSHIT. I got owners manuals from my '67 Galaxie saying 6month or 6000 miles ....and thats with the primitive oils from the '60s. I also have some from the '70s and '80s with 6/6000.
The 3/3000 crap started SOLELY from the quickie oil change chains in '79 or '80. Pure invention of marketing...look it up.
Then, he proves NOTHING. Using the phrases many times...."In my opinion...", "thats what I heard...", "this is what I think....", ZERO proof or scientific evidence to back up a single word he said. What a load of ****. Guys a mechanic NOT a tribologist or engineer. He also never mentions used oil analysis. Everything he says/claims is just "guesswork" at best, or he's a slick salesman trying to seem like 3/3000 changes are justified. Only way to PROVE oil is bad and actually needs changing at 3/3000 is by ACTUAL TESTING.
Oh and the fact he has a man bun, let alone a 60+ year old with a man bun sure doesn't help. <ok, that was meant more to be funny then any crack at his credibility.
What 24 hr test is that?
Well, Kia denies it's the piston issue because my husband and son did the oil changes on my Kia, and I bought it used. So now I am stuck paying $2000 for a new engine because they will only cover 90%. If I had known of any possible recall, I would not have bought it.
We were told by the dealer, they needed to keep it for 24 hours, for a test. What I gathered, from what the service advisor said - engine needs to be at ambient temp, they hook a device up to it (inducing a sound?), device then records. Ours was the first failure at this dealer, they said the next 5 after ours failed as well.
Dealer is pulling your chain telling you that the repair values at $20,000 to replace your engine block.
If they are covering 90% on a car that is out of warranty, that is awesome and nobody in their right mind would be upset. But Joe is right, $2000 is 10% of $20,000 and there is no way a sane person would agree to a $20,000 repair on a Kia Soul.
No idea. I haven’t heard or read anything on NHTSA about it changing.
My advice would be that when someone says "revamping the recall" to you, ask them right then & there for an explanation of what that means. If they say they don't know, tell them you will hold while they get someone higher up to explain it to you.
Please, do tell me of a manufacturer that hasn't had any recalls?
It's normally a very short time, though they like to have the car waiting for the mechanic to check. Than a mechanic waiting for a customer to drop it off. Time is money; the more a mechanic can do, the more money the mechanic and dealership can make.
