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I bought a Soul Plus at the dealer in Santa Fe, New Mexico on April 20. I paid cash. I never received the Title because the dealership lost it. The dealer then contacted their rep in KIA/Irvine and were told that the MOS was sent to the dealership on May 28th at their request. It has never appeared. I called KIA Customer Assistance today and they promised to look into what happened on their end.

My question is this: does anyone know who to call directly in Irvine. Customer assistance is one thing but calling the rep directly is another. I want to rachet up the heat on this since I am wanting to give the Soul to my daughter as a gift and cannot do so without a Title. Thanks for any ideas and maybe a phone number.

Paula
Santa Fe
 

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It's the dealer's resposibility to get you a title. You should not have to contact KIA. Threaten them with a letter to the NM attorney general's office.
 
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