We are driving our second Soul and love them.
Our first was a 2013 LX 1.6 Automatic bought new. We loved the flexibility of folding the rear seat down, spreading out the tarp, and filling up the back with mulch and dirt at Lowes. We took several long trips and it was quite comfortable. In the 95K miles we owned it, the only repairs needed were a new thermostat the first winter (free under warranty) and one license plate light bulb burned out. Other than than, just regular maintenance and wear/tear items - one set of brakes (front at 60K miles and rear at 90K miles) and two sets of tires.
Since we retired in 2019 and are empty-nesters, we planned on doing more traveling and traded in the '13 on a new '20 Soul LX with the IVT. It is even more solid and quiet than the '13. Same flexibility and cargo room, even more comfortable seats, and even better gas mileage. We average around 25MPG in stop-go city traffic, and easily get low to mid 30s MPG here in the mountains of West Virginia. On one trip to Wisconsin, we averaged 38MPG. I am surprised the Soul is one of the most affordable Kias.
I like that the '20 and newer models with the 2.0 engine went back to MPFI (Multi-Port Fuel Injection) instead of the Direct Injection. Although we had no drivability issues with the '13, carbon build up was always on my mind. Now, since I always use Top Tier fuel, that worry is gone.
There have been a small percentage of owners who have experienced catastrophic failure of the IVT transmissions or piston ring failures in the 2.0 engine. My thoughts on that are: 1) It seems like any other problem with any car on any car forum : the 10% of the people who have had problems are going to create 90% of the "noise". The 90% who don't have problems usually do not even join forums. 2) If you do have a problem with the IVT or engine, Kia has a great warranty and it will be taken care of. We only have 11K miles on our '20 Soul because we did not travel during the COVID pandemic. But, there are members here who have written in they have 30K-40K miles with no problems with their Gen3 Souls. That's reassuring.
Even Toyota and Honda have had major issues. Just go on their forums and look around. CVT failures, engines burning oil, engine oil dilution, etc. There is no 100% guaranteed perfectly reliable car model out there. For me, the Kia is as close as you can get.
Buy it and enjoy it!