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I posted on a thread started by someone else that my 2020 Soul EX's transmission died at a couple months over 3 years and a little over 50,000 miles.

Transmission was replaced under warranty. I got my car back on Nov. 3rd. New transmission went back out on Nov 13th. It didn't even make 1000 miles. Yep, a week and a half after getting the car back, my car is back in Kia purgatory with them trying to figure out what is going on with the transmission.

Still no loaner, etc. For what I've paid in rental car fees, I could have made a down payment on another car. In fact, at this point I have decided to buy another vehicle. I can't keep dealing with this.

On the other thread, folks mocked me because I said I was done with Kia after this. It's not that I expect cars to never have problems, but as I mentioned on the other thread, other than Kia, I have never had transmission issues in any other make of cars that I have owned and the majority of those cars were over 100,000 miles when I got rid of them. Those other cars include '83 Toyota Corolla, '93 Ford Escort, 2001 Honda Civic (which I totaled), and a 2000 Suzuki Forenza (was my dad's and I started driving it after totaling the Civic) . Some had other issues, especially that '83 Corolla, but transmission wasn't one of them. I purchased my first Soll, 2011, after the Forenza. At 8 years old, it started having transmission problems but it didn't phase me since I was planning to get a new car / Soul the following year. I just ended up getting it a bit early.

My biggest grip against Kia, isn't even the car necessarily, it's the being in limbo, not being provided a loaner, having to hound the dealership to get info, etc. Basically, the customer service end of things.
 

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I posted on a thread started by someone else that my 2020 Soul EX's transmission died at a couple months over 3 years and a little over 50,000 miles.

Transmission was replaced under warranty. I got my car back on Nov. 3rd. New transmission went back out on Nov 13th. It didn't even make 1000 miles. Yep, a week and a half after getting the car back, my car is back in Kia purgatory with them trying to figure out what is going on with the transmission.

Still no loaner, etc. For what I've paid in rental car fees, I could have made a down payment on another car. In fact, at this point I have decided to buy another vehicle. I can't keep dealing with this.

On the other thread, folks mocked me because I said I was done with Kia after this. It's not that I expect cars to never have problems, but as I mentioned on the other thread, other than Kia, I have never had transmission issues in any other make of cars that I have owned and the majority of those cars were over 100,000 miles when I got rid of them. Those other cars include '83 Toyota Corolla, '93 Ford Escort, 2001 Honda Civic (which I totaled), and a 2000 Suzuki Forenza (was my dad's and I started driving it after totaling the Civic) . Some had other issues, especially that '83 Corolla, but transmission wasn't one of them. I purchased my first Soll, 2011, after the Forenza. At 8 years old, it started having transmission problems but it didn't phase me since I was planning to get a new car / Soul the following year. I just ended up getting it a bit early.

My biggest grip against Kia, isn't even the car necessarily, it's the being in limbo, not being provided a loaner, having to hound the dealership to get info, etc. Basically, the customer service end of things.
Unfortunately I suspect you have the IVT. This transmission is what took the Soul from the top to the bottom of CR reliability ratings. The following was successful getting me 2 loaners within the last 4 years. It is only good if you have a valid factory warranty. Test only, DO NOT attempt voice. Just the facts, NO venting. https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage
 

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So you are selling the Soul immediately after the transmission gets fixed / replaced a 2nd time?

I don't blame you for not shopping Kia's lineup again. Good luck with your next brand purchase.:cautious:
 

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Discussion Starter · #4 ·
So you are selling the Soul immediately after the transmission gets fixed / replaced a 2nd time?

I don't blame you for not shopping Kia's lineup again. Good luck with your next brand purchase.:cautious:
Yes, after my first Soul, I still liked the liked the car which is why I got a second one. The Soul is the first vehicle that I was ever loyal to. But after these transmission issues, I'm moving on. A friend of mine says that as long as it is under warranty I should continue to get it fixed but that doesn't help me when I need transportation to get to work, etc. and it's in Kia purgatory for weeks.
 

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Discussion Starter · #5 ·
Unfortunately I suspect you have the IVT. This transmission is what took the Soul from the top to the bottom of CR reliability ratings. The following was successful getting me 2 loaners within the last 4 years. It is only good if you have a valid factory warranty. Test only, DO NOT attempt voice. Just the facts, NO venting. https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage
Thank you, I'll give that a try. It's still under warranty as far as the transmission is concerned.
 

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I would NEVER buy a car with CVT.
Or with a Turbo.

That's just asking for problems. Sure gets "fixed" in warranty. But that's just a hassle that I don't need. I need a functional and reliable car, ready to go in my driveway.
My wife is asking to find another 2011 Soul, like hers, to have a "spare". She doesn't want anything newer :D
 

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Yes, after my first Soul, I still liked the liked the car which is why I got a second one. The Soul is the first vehicle that I was ever loyal to. But after these transmission issues, I'm moving on. A friend of mine says that as long as it is under warranty I should continue to get it fixed but that doesn't help me when I need transportation to get to work, etc. and it's in Kia purgatory for weeks.
This is what some people don't understand. Us mortals need a vehicle to go to work, etc, and the time it takes to bring the vehicle to the dealer, and money we spend on rental vehicles, and the money we lost because we were not able to go to work all adds up.
 

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Check to see if your state has a lemon law. In Ca if you have recurring issues that cannot be fixed, or have been without your car for 30 or more days within a year then you can call it in as a lemon. I have a colleague whose mom got roughly 4x the value of their Sentra due to recurring transmission issues…and got to keep the car as well. Lawyers took half the money but that still put them way ahead in the end.
 
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