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Discussion Starter · #1 ·
To those considering the free navigation update provided on Kia's web page you may want to hold off a while. I recently purchased a 2020 Soul Ex and after a search discovered that Kia offers a free download for the system upgrade. After downloading the software and loading it onto my USB drive I installed into the USB port in my car and started the update. After roughly 40 minutes the upgrade failed. The radio screen suggested to reset the system and try again. After reset the upgrade started running and got as far as map update 1 of 5 and then quit. Long story short I took the car to my dealer and after 5 failed attempts and some phone time with Kia engineers it was determined that the Kia Software was at fault. Right now I am stuck with a unit that has no maps or navigation ability and the voice command function no longer works .The word is there is no way to revert back to the old format.So far they have no fix or an ETA for a solution. They will most likely release a bulletin on the problem before a fix is found.
 

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To those considering the free navigation update provided on Kia's web page you may want to hold off a while. I recently purchased a 2020 Soul Ex and after a search discovered that Kia offers a free download for the system upgrade. After downloading the software and loading it onto my USB drive I installed into the USB port in my car and started the update. After roughly 40 minutes the upgrade failed. The radio screen suggested to reset the system and try again. After reset the upgrade started running and got as far as map update 1 of 5 and then quit. Long story short I took the car to my dealer and after 5 failed attempts and some phone time with Kia engineers it was determined that the Kia Software was at fault. Right now I am stuck with a unit that has no maps or navigation ability and the voice command function no longer works .The word is there is no way to revert back to the old format.So far they have no fix or an ETA for a solution. They will most likely release a bulletin on the problem before a fix is found.
That sucks. Hopefully Kia will provide a fix to you soon. If nothing else maybe they'll install a new non-updated radio.
 

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I believe the 2020 offered Apple Car Play/ Android Auto wireless connection. Why would you not use that over the argumentative and less helpful in terms of traffic factory stuff?
 

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I believe the 2020 offered Apple Car Play/ Android Auto wireless connection. Why would you not use that over the argumentative and less helpful in terms of traffic factory stuff?
2020 doesn’t have wireless CarPlay or Android Auto. One needs to have a wired connection.
 

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To those considering the free navigation update provided on Kia's web page you may want to hold off a while. I recently purchased a 2020 Soul Ex and after a search discovered that Kia offers a free download for the system upgrade. After downloading the software and loading it onto my USB drive I installed into the USB port in my car and started the update. After roughly 40 minutes the upgrade failed. The radio screen suggested to reset the system and try again. After reset the upgrade started running and got as far as map update 1 of 5 and then quit. Long story short I took the car to my dealer and after 5 failed attempts and some phone time with Kia engineers it was determined that the Kia Software was at fault. Right now I am stuck with a unit that has no maps or navigation ability and the voice command function no longer works .The word is there is no way to revert back to the old format.So far they have no fix or an ETA for a solution. They will most likely release a bulletin on the problem before a fix is found.
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2020 doesn’t have wireless CarPlay or Android Auto. One needs to have a wired connection.
I had trouble with bluetooth on my 2020S ApplePlay. Bought a short USB cable and it worked perfectly. Don’t know if this info relates to your problem. Every time I updated my iPhone or iPad all I got were more ads. Your kind of problems are very disturbing since the Infotainment System is a wonderful and useful major piece of equipment on a car. They should install a whole new Infotainment System since a fix is unable to be done, as another poster mentioned.
 

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Discussion Starter · #7 ·
I believe the 2020 offered Apple Car Play/ Android Auto wireless connection. Why would you not use that over the argumentative and less helpful in terms of traffic factory stuff?
This was my first Kia with all the bells a whistles and I wanted the latest software, in retrospect I should have left everything as it was.I never travel with out a Garmin for back up after seeing just how bad my wife's Highlander navigation was, I was hoping Kia's nav system would be a little better, It was slightly better than Toyota, but here in Florida the roads and routes change seemingly every five minutes. Even Garmin can't keep up and we do wind up using Google maps or Waze in a pinch. This is my sixth Kia vehicle that I have owned since 2005. I have enjoyed them all.
 

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To those considering the free navigation update provided on Kia's web page you may want to hold off a while. I recently purchased a 2020 Soul Ex and after a search discovered that Kia offers a free download for the system upgrade. After downloading the software and loading it onto my USB drive I installed into the USB port in my car and started the update. After roughly 40 minutes the upgrade failed. The radio screen suggested to reset the system and try again. After reset the upgrade started running and got as far as map update 1 of 5 and then quit. Long story short I took the car to my dealer and after 5 failed attempts and some phone time with Kia engineers it was determined that the Kia Software was at fault. Right now I am stuck with a unit that has no maps or navigation ability and the voice command function no longer works .The word is there is no way to revert back to the old format.So far they have no fix or an ETA for a solution. They will most likely release a bulletin on the problem before a fix is found.
Been there, and for months on end, no communication with the evo app, it cannot connect with the diagnostic window!
 

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2020 doesn’t have wireless CarPlay or Android Auto. One needs to have a wired connection.
Sorry Tree.

My '23 LX is wireless, so since the unit looks like ones I've seen in YouTube reviews past, I thought they were the same.
My Honey's 2020 Forte EX isn't wireless either. I purchased and installed a device from AA Wireless. I plugged it in to the USB port. went through a few steps, and now the android auto picks it up when she enters the car. Pretty nice!
 
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To those considering the free navigation update provided on Kia's web page you may want to hold off a while. I recently purchased a 2020 Soul Ex and after a search discovered that Kia offers a free download for the system upgrade. After downloading the software and loading it onto my USB drive I installed into the USB port in my car and started the update. After roughly 40 minutes the upgrade failed. The radio screen suggested to reset the system and try again. After reset the upgrade started running and got as far as map update 1 of 5 and then quit. Long story short I took the car to my dealer and after 5 failed attempts and some phone time with Kia engineers it was determined that the Kia Software was at fault. Right now I am stuck with a unit that has no maps or navigation ability and the voice command function no longer works .The word is there is no way to revert back to the old format.So far they have no fix or an ETA for a solution. They will most likely release a bulletin on the problem before a fix is found.
I don't know why it didnt work for you, I dl'ed it and took about an hour....everything's kind of newer now. You have to leave the car running not just "on"
 

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To those considering the free navigation update provided on Kia's web page you may want to hold off a while. I recently purchased a 2020 Soul Ex and after a search discovered that Kia offers a free download for the system upgrade. After downloading the software and loading it onto my USB drive I installed into the USB port in my car and started the update. After roughly 40 minutes the upgrade failed. The radio screen suggested to reset the system and try again. After reset the upgrade started running and got as far as map update 1 of 5 and then quit. Long story short I took the car to my dealer and after 5 failed attempts and some phone time with Kia engineers it was determined that the Kia Software was at fault. Right now I am stuck with a unit that has no maps or navigation ability and the voice command function no longer works .The word is there is no way to revert back to the old format.So far they have no fix or an ETA for a solution. They will most likely release a bulletin on the problem before a fix is found.
I have the 2020 GT Turbo ...I don't know why it didnt work for you, I dl'ed it and took about an hour....everything's kind of newer now. You have to leave the car running not just "on"
 

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I’ve just finished downloading it to a flash drive. This took the longest time ever, 1&1/2 hours at 5.3 mb per second. 😕
I’ll load it in the car later.
 

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If you have a working radio now , I wouldn't risk the update.
Well, I just loaded it on my Soul, 10.25 screen. It took 1 hour 11 minutes to update the radio and navigatio. The radio works and has kept, as best I can tell, all my presets. I kept the engine running for the entire proces.
 

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Well, I just loaded it on my Soul, 10.25 screen. It took 1 hour 11 minutes to update the radio and navigatio. The radio works and has kept, as best I can tell, all my presets. I kept the engine running for the entire proces.
I've never had a vehicle with onboard navigation - seems crazy to me to have to have the engine running for that long just to do an update. Versus say turning the key to the on position and going back in the house and watching a movie.

Is this - engine needing to be running - typical for updating onboard nav systems?
 
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