My 2014 1.6L Soul had the ECU programming recall done in May 2019 at 32,461 miles, in December my rear catalytic converter failed at 33,766 miles, only 1300 miles after the recall service. Dealership said it was an internal melt down that clogged the exhaust and not covered under warranty (only front is covered in emission warranty and the bumper to pumper warranty expired). I paid $1485 for the repair. 3 days after the car came back from dealership; I got Check Engine Light again and it was the Front Catalytic Converter. Dealership replaced the front converter under the emission warranty. I filed a claim at Kia Customer Service Center to ask reimbursement under Recall SC176 while the rear catalytic melt down was obviously due to high temperature exhaust resulted from the ECU program issue and subsequently the front catalytic converter failed as well. Today I was informed that Kia is not going to reimburse the repair cost because the repair was done after the recall service. I called the “Customer Service” to dispute the decision, it is obvious that dealership did not discover the issue when they did the recall service and the converters failed only 1300 miles after, I should not be responsible for it while this car has such low mileage. “Customer Assistance” recall department said the decision is final.
If this is how Kia handles recalls, they don’t have to repair anything, just let things fail after so called “recall service”, and leave owners to pay. Ridiculous! What options I have to get my money back?
If this is how Kia handles recalls, they don’t have to repair anything, just let things fail after so called “recall service”, and leave owners to pay. Ridiculous! What options I have to get my money back?
