[westslope]

How to make customer service interactions work in your favor - NPR

 

[GeoSoul]

How to make customer service interactions work in your favor - NPR

So open with "How YOU doin'?"

making the customer service representative your ally, separating the person from the problem, showing your appreciation - helps set policies and rules aside so you can solve the problem with another human.

 

[TosenR]

So open with "How YOU doin'?"

making the customer service representative your ally, separating the person from the problem, showing your appreciation - helps set policies and rules aside so you can solve the problem with another human.

Me: "How are YOU doing?"

Customer Service Rep: "I'm doing well, thank you for asking."

Me: "Well to be honest, your Mama last night told me I need to start taking your feelings into account, so this is me trying."

 

[MonsterSoul]

Pretty hard to do when you call 3 days in a row and they say the first 2 times, I'll check on that can call back, then don't.
By day 3 I am thinking about telling them I will take my money elsewhere.

 

[Rock the Box]

The initial contact with Cust. Serv. should be as nice as possible so you are not perceived as being harsh. Give them a chance to go through their process. Sometimes I ask how the weather is there while waiting for them to do their thing. However, if you're not given satisfaction, escalation has to be done and being nice kind of goes to the wayside. BTW, be sure you're entitled to what you're requesting.

 

[MonsterSoul]

Sometimes if you tell the person you are dealing with that you want to escalate things to management if they can't help you, suddenly they can help you, and it gets fixed.