I was told different demerios first being I must have taken it somewhere and they forgot to put the oil in which never happened new car low mileage not time for oil change then I was told by the way it looked underneath if you had taken it to have the oil changed they would have flagged it ok. Then I was told it looked as if someone tried to change the oil and put a different plug on that didn’t belong to Kia and some type of black ring was missing.THE VERY LAST THING which says it’s Lawyer time is this :I had the Tech show and explain he says the engine has been starved of oil IF THERE HAD BEEN OIL in the ENGINE there would be some sort of residue on this covering or whatever that is they put on the bottom. There was nothing looked brand new so I asked ok what happened to the oil. He replies I don’t know. Kia is or no one is infallible. This is not my first Soul it’s my first Lemon Soul that their trying to make me payCan you elaborate more on how they believe it's your fault?
It's important to remember that there is a distinct difference between "time for an oil change" and "checking the oil level." They are not mutually exclusive.
Some owners believe you can't run out of oil if it was changed recently. You can.
In your case, it may have been something negligent on the part of the person changing the oil. A loose drain plug or filter. Maybe they didn't put enough, or any, oil in.
On this forum we try to preach that it is ultimately up to the owner to check their oil level. That's true right after an oil change as well.
When was the last time you checked your oil level? Where was it at? This will help in your case with Kia.
All the best to you and good luck with getting your car fixed.