I have a 2015 Exclaim with about 27K mile. I purchased it used a few months back and so far my wife loves it. We've noticed the rear suspension is very soft, in a bad way. So much so that it feels like the rear is bottoming out when we pull out of our driveway with our three young kids in the back. Our three kids probably are <200 lbs combined. It makes a squishy squeaky sound as well. On the freeway, the kids are bouncing like its the back seat of my pick up truck. Seems strange that the shocks would be toast with only 27K miles on the car, although I don't know how it was driven before. Are the factory shocks just bad? Do you think it needs new shocks? And, are there better ones out there than factory replacements? Are they covered under any kind of warranty or TSB? I looked through the TSBs and I didn't see anything related to shocks, although I did read a post where someone had their shocks replaced under warranty.
Lastly, what's up with the headrests. Is it just me, or do they push forward too far? I have them set back all the way, but they are still pushing into the back of my head. I have to recline the backrest just to get the headrest out of the way. Thanks!!