Soul attacks again!A cautionary tale.
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Thread: Soul attacks again!A cautionary tale.

  1. #1
    Intermediate Soul
    Join Date
    Sep 2015
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    Upstate,SC
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    303
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    2015 Bright Silver Plus,AT,Uvo

    Angry Soul attacks again!A cautionary tale.

    I want to go over my Soul and dealership.I'm going be as straight up as I can be.I won't name the dealer, because we have an on going issue with them, and I won't start bad mouthing a dealer, unless I feel that we can't come to a fair settlement.

    I started out loving this car.It's turning out to be worse than a first generation Rio.

    The first problem we had was our roof racks being installed improperly causing the roof to vibrate and the racks to howl like a pack of wolves.Two weeks after we picked up our brand new Soul, at the end of September 2015,one side of our factory Spoiler came loose.It turns out that whom ever installed it, over tightened the nuts, nearly breaking the threaded studs off the spolier.After a few hundred miles,they did break, and the double sided tape wasn't holding well.One side came off.First trip to the dealer,and they couldn't repair it.They had us take the car to another dealer's (not a Kia dealer) body shop.They couldn't repair the car,but they did call my original dealer, and ordered the part.Because they couldn't reinstall the original spoiler,I had two big holes in the top of my rear hatch.We were having serious rain and floods, with no where under cover for the car to be parked.It took three days to get the spoiler plus the weekend,five days total,with the car being in the rain.It is our only car.We got the Soul, because a young girl texting and driving, hit my wife in our truck and totaled it.After making it through that ordeal, and having the rear of the Soul flooded a few days,we had more problems after the first of the year.At just over 5000miles,the car would hang in third and fourth gear,oh yeah,it's an automatic.On top of that,the car would cut back and hesitate,especially when pulling off from a stop.It was like turbo lag on older turbo cars,but the Soul doesn't have a turbo.The car would barely move,then all sudden,it would take off like a bat outta hell, without warning.All of this is still happening to this very day.After a few trips to the dealer,we were told, "It's just a quirk that the Soul has."I got fed up with them, but accepted this BS excuse.Not long after that,the Speaker lights started going crazy.They would flash on and off,and just generally seem possessed,when they were switched off.Along with that,the factory add on under dash LEDs started acting up as well.They come on whenever the hell they feel like it,won't switch off,and the switch usually won't control them.These issues have never been resolved either.They say they can't duplicate the problem,therefore the problem doesn't exist.They kept the car for a full day on two separate occasions, and even had a tech ride around with me for a couple hours.During that time,I proved all the light problems to him,plus the transmission and engine problems.Then I found out he's not a certified tech.He's a shop helper.Basically a shop gopher with no automotive education at all.So this brings us to last week.Our interior lights started shorting out,the ones between the visors,above the rear view mirror.I exploded on the desk jockey, that's been dealing with us,over this car.I unloaded on him about every defect we have brought to their attention.I made him show me where everything that we brought the car in for was documented in Kia's system.I want to have proof we have tried to get this car fixed under warranty, and before it really has problems.Oh,they did order a whole new interior light for our car.They nearly destroyed the headliner getting the bad unit out.They have no plans to repair the headliner.It's not a warranty issue.I finally throw in the towel.We can't afford to take this car over an hour away,to the next closest dealer, and leave it for them to try and evaluate all the problems.This is our only car.Our Kia dealer refuses to give us a loaner,and keep the car until it's repaired,but they will take us anywhere we want,as long as it's not over six miles.Yes,my main problem is with our dealer,but this car was purchased brand f**king new.It should not constantly keep having problems.The car has 19,300 miles on it now.I screwed up big time when I refused the 100,000 mile warranty, because it added over a $100 a month to our payment.We're strapped for money, because I am disabled.

    While I am hating this car, almost as much as a Ford,my wife still loves this bastard child like she gave birth to the damn thing.Let this be a cautionary tale about warranties.I know this car is going down hard at 60,001 miles,when the warranty runs out.

    I also hate this car for many other reasons,but the dealer can't help them.It's not like they can let me take a week long trip,before I bought it, to make sure the ergonomics fits my oddly shaped body.I'm just stuck now.


    Oh,and before anyone brings up the subject of fuels and additives.We use top tier gasoline, in 87 octane, as specified by our owner's manual.The dealer makes sure we put the fuel additive in every 3000 miles when they change the oil.None of this makes any difference to the performance of the engine and transmission.
    Lots of OE upgrades and add ons.Plus a few mods.

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  3. #2
    Intermediate Soul The Lizard King's Avatar
    Join Date
    May 2016
    Location
    Minneapolis
    Posts
    334
    Drives
    2014 Soul+
    Quote Originally Posted by ben2go View Post
    I want to go over my Soul and dealership.I'm going be as straight up as I can be.I won't name the dealer, because we have an on going issue with them, and I won't start bad mouthing a dealer, unless I feel that we can't come to a fair settlement.

    I started out loving this car.It's turning out to be worse than a first generation Rio.

    The first problem we had was our roof racks being installed improperly causing the roof to vibrate and the racks to howl like a pack of wolves.Two weeks after we picked up our brand new Soul, at the end of September 2015,one side of our factory Spoiler came loose.It turns out that whom ever installed it, over tightened the nuts, nearly breaking the threaded studs off the spolier.After a few hundred miles,they did break, and the double sided tape wasn't holding well.One side came off.First trip to the dealer,and they couldn't repair it.They had us take the car to another dealer's (not a Kia dealer) body shop.They couldn't repair the car,but they did call my original dealer, and ordered the part.Because they couldn't reinstall the original spoiler,I had two big holes in the top of my rear hatch.We were having serious rain and floods, with no where under cover for the car to be parked.It took three days to get the spoiler plus the weekend,five days total,with the car being in the rain.It is our only car.We got the Soul, because a young girl texting and driving, hit my wife in our truck and totaled it.After making it through that ordeal, and having the rear of the Soul flooded a few days,we had more problems after the first of the year.At just over 5000miles,the car would hang in third and fourth gear,oh yeah,it's an automatic.On top of that,the car would cut back and hesitate,especially when pulling off from a stop.It was like turbo lag on older turbo cars,but the Soul doesn't have a turbo.The car would barely move,then all sudden,it would take off like a bat outta hell, without warning.All of this is still happening to this very day.After a few trips to the dealer,we were told, "It's just a quirk that the Soul has."I got fed up with them, but accepted this BS excuse.Not long after that,the Speaker lights started going crazy.They would flash on and off,and just generally seem possessed,when they were switched off.Along with that,the factory add on under dash LEDs started acting up as well.They come on whenever the hell they feel like it,won't switch off,and the switch usually won't control them.These issues have never been resolved either.They say they can't duplicate the problem,therefore the problem doesn't exist.They kept the car for a full day on two separate occasions, and even had a tech ride around with me for a couple hours.During that time,I proved all the light problems to him,plus the transmission and engine problems.Then I found out he's not a certified tech.He's a shop helper.Basically a shop gopher with no automotive education at all.So this brings us to last week.Our interior lights started shorting out,the ones between the visors,above the rear view mirror.I exploded on the desk jockey, that's been dealing with us,over this car.I unloaded on him about every defect we have brought to their attention.I made him show me where everything that we brought the car in for was documented in Kia's system.I want to have proof we have tried to get this car fixed under warranty, and before it really has problems.Oh,they did order a whole new interior light for our car.They nearly destroyed the headliner getting the bad unit out.They have no plans to repair the headliner.It's not a warranty issue.I finally throw in the towel.We can't afford to take this car over an hour away,to the next closest dealer, and leave it for them to try and evaluate all the problems.This is our only car.Our Kia dealer refuses to give us a loaner,and keep the car until it's repaired,but they will take us anywhere we want,as long as it's not over six miles.Yes,my main problem is with our dealer,but this car was purchased brand f**king new.It should not constantly keep having problems.The car has 19,300 miles on it now.I screwed up big time when I refused the 100,000 mile warranty, because it added over a $100 a month to our payment.We're strapped for money, because I am disabled.

    While I am hating this car, almost as much as a Ford,my wife still loves this bastard child like she gave birth to the damn thing.Let this be a cautionary tale about warranties.I know this car is going down hard at 60,001 miles,when the warranty runs out.

    I also hate this car for many other reasons,but the dealer can't help them.It's not like they can let me take a week long trip,before I bought it, to make sure the ergonomics fits my oddly shaped body.I'm just stuck now.


    Oh,and before anyone brings up the subject of fuels and additives.We use top tier gasoline, in 87 octane, as specified by our owner's manual.The dealer makes sure we put the fuel additive in every 3000 miles when they change the oil.None of this makes any difference to the performance of the engine and transmission.
    TL;DR. Does anyone have Cliffs for the boldened part?

    To the OP... short and many paragraphs > > > long and few paragraphs. I need to be able to exhale while reading.
    nick1946 and ben2go like this.

  4. #3
    Premium Member Buzz's Avatar
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    Mar 2010
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    Garland, Texas
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    5,867
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    2010 ! Alien I, Auto
    Sounds like the dealership should buy that POS back or lemon law time!
    ben2go likes this.

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  6. #4
    Intermediate Soul XxHaimBondxX's Avatar
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    Aug 2015
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    Albany, NY
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    650
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    14 Optima SXL; 15 Soul Base AT
    I don't think you've made a mistake of not getting a 100K warranty for $100 a month. That's a whole lot of money for an extra 40K coverage. If you're with Geico, their extended warranty is about $5-8 per 6 months and very low deductible. I think your only mistake is not plugging those damn spoiler holes with anything. That water is probably whats causing all the shorts.
    nick1946, Silviyius and ben2go like this.

  7. #5
    Elder Soul conwelpic's Avatar
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    Dec 2010
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    Prince Edward County, Ontario, Canada
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    2016 Soul SX - Caribbean Blue
    sorry OP but having a hard time reading this (my eyes just glaze over when I see paragraphs this large), it really needs to be broken down in to specific problem sections, maybe by point form - and that's not my job in order to understand it clearly.
    nick1946 likes this.
    2.0L, leather, power-folding mirrors, cooling glove box, auto climate, smart key/push-button start, heated steering wheel

  8. #6
    Premium Member
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    Transylvania
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    SXT+ 2016 Dk. Blue
    OP, use PARAGRAPHS and open space. I'm not going to read all that because as conwel says, my eyes glaze and I lose interest.

    Here's one hint, a tiny bit late: If you have a hole in your roof, seal it with silver tape.

    As for the rest, contact the state AG regarding lemon laws. I presume from what others have said that you may be eligible for LL action, but as I said I'm not wading through that mess without some open space.

    BBC - KS2 Bitesize English - Paragraphs, Page 2 : Read

    You might also look for a KIA district rep. I was having big trouble with a Buick service department some years back, I googled "GM Help" or some such, and magically found their case management department.

    From a "Screw you, AM radio is obsolete anyway, don't let the door hit ya' on the way out of this dump!" attitude BEFORE Mr. Case Manager contacted them to "Yowza, Boss, we are SO GLAD TO HELP YOU, just you tell us what you need to have fixed, yessir yessir (numerous noises of lips kissing ass follow)!!!"

    The "service" department was a joke and full of fools, but they eventually stumbled onto a solution which a radio specialty shop would've found in 30 minutes and fixed for 50 bucks max.
    Last edited by Neanderthal; 06-02-2016 at 02:09 PM.
    ben2go likes this.
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  9. #7
    Elder Soul GeoSoul's Avatar
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    Apr 2014
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    Pacific NW
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    Soul MT/2014/Titanium
    Hey Ben, sorry you are having so much trouble & yeah, you are clearly frustrated and angry. Rightly so.

    With all this going on, why does your wife still love this car? Is there something still good about it?

    I know you don't want to, but the answer "may" lay an hour away at the other dealer. It's certainly not at this one. Yes, it's more time & money, but at this point getting this solved may be "priceless." Staying the course will probably cost you more in both.

    Can you rent a cheap car (like Rent-a-Dent) or call in a favor from a friend or relative for transportation for a few days while the other dealer sorts it out?

    We're pulling for you. Please keep us posted on your progress.
    ben2go and StrikeEagleCC like this.

  10. #8
    Junior Soul Protech89074's Avatar
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    Feb 2015
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    Henderson, Nevada, United States
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    2016 Kia Soul +
    I started reading but it's very difficult when one paragraph is sooooo long. uuh, good luck tho
    nick1946 and ben2go like this.

  11. #9
    Intermediate Soul neiljrosen's Avatar
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    Feb 2012
    Location
    Arizona
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    2012+ w/Manual Trans.
    You said the car was flooded. That might be causing the multiple electric problems.
    ben2go likes this.

  12. #10
    Senior Soul tampa8's Avatar
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    14 ! Black Sun & Sound/ 06 MX5
    There is alot to be frustrated over for sure. That said I have a feeling you contributed to some of the problems. There are many, many ways to have made sure those holes were plugged, covered, etc so rain did not just come into a new car like that. I can see a possibility that has led to the electrical problems you now are having. Even the automatic shifting problems may be linked to the electrical problems. It sounds like the original problem of the spoiler and the dealer sending a non mechanic on a ride for evaluation is on the Dealer. Why haven't you gone to the other dealer and see what they will do? See if they will give a loaner. Considering how many people post here and seeing the type of problems - and general lack of them - it seems like there is more to the story, either before you ever bought the car or since.
    nick1946 and ben2go like this.

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